Named contacts
A product lead and an engineer assigned to your account during the pilot.
SUPPORT
Support with clear rules.
Who helps you, when, through which channel, and how access to your environment is controlled. Targets are written into each customer’s agreement, not promised on a web page.
SUPPORT MODEL
How support works
Agreed support hours
Support hours, including overlap with your US time zone, are written into the support terms before go-live.
Approved access only
Production support sessions are requested, approved by you, time-limited and logged. No standing access.
Ticket and email
Issues by email to hello@software-home.net during the pilot; a ticketing portal is planned.
Release notes
Every release lists changes, migrations and the calculation tests it passed.
Severity-based response
Response targets by severity are written into the support agreement before go-live.
WHAT IS AGREED IN WRITING
| Topic | Status |
|---|---|
| Support hours and channels | Scoped per customer |
| Response and resolution targets by severity | Scoped per customer |
| Remote access approval and logging | Defined in the support model |
| Ticketing portal | Planned |
| Knowledge base and admin guides | Planned |
| 24/7 on-call | Not offered today |
Status key: Working in pilot buildOn this websiteScoped per customerPlannedEvaluating
"Working in pilot build" means the function runs in the KinetiPlan pilot build on synthetic demo data. It does not mean generally available, certified or production-proven. "To be verified" means the engineering team has not yet confirmed it with evidence.
NEXT STEP
Evaluate KinetiPlan on your terms.
Choose the conversation that fits where you are. Calls run on Google Meet. Nothing on this website asks for participant data.
Schedule a product demo →A live walkthrough of the pilot build on Google Meet, on the workflow you choose.Request a technical consultation →Architecture, data model, API and testing logic with an engineer.Request a migration assessment →Bring de-identified exports; we map them and list the gaps.Request a deployment discussion →Customer-hosted AWS or on-premises: responsibilities and evidence.Download the product overview →A 4-page PDF for partners and IT reviewers.